Planned Maintenance Service & RMS

It is vital that your security system is maintained and in correct operation. Platinum Security can offer a planned Maintenance Service to ensure your security system(s) are working as specified. We pride ourselves in offering a very high level of customer support.  

  • Inclusive Planned Maintenance Visits
  • Preferential Rates for Maintenance Customers
  • 24 Hour Engineer Technical Support
  • Fully vetted & CRB checked Engineers
  • Electronic Manuals & Audits provided
  • Remote Management of Security Systems (RMS)
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We offer the following 3 levels of Maintenance Service

1 – Standard Maintenance

A Standard Maintenance Agreement includes the following benefits:

  • 24 Hour Emergency Call-Out Service
  • Fully Trained & Experienced Service Engineers
  • 4 Hour Service Call Response
  • FREE Telephone Technical Support (During Office Hours)
  • 1 Preventative Maintenance Visit per annum
  • Written Reports with Each Call-Out/Maintenance Provided

2 – Standard PLUS Maintenance

Has all the benefits of a Standard Cover plus the following additional benefits:

  • FREE Unlimited Call-Outs (During Office Hours), you simply pay for the parts required
  • 2 Preventative Maintenance Visits per annum
  • RMS (Remote Management Service)

 

 

 

3 – Comprehensive Maintenance

Has all the benefits of a Standard PLUS Cover plus peace of mind of free service visits, including the repair to parts and labour, subject to contract. Also included are the following benefits:

  • All equipment and parts required are covered against fair wear and tear failures in accordance with the terms of this agreement. Replacement parts are included, on a like for like basis, FREE of charge.
  • 4 Preventative Maintenance Visits per annum
  • FREE Loan Equipment where required ie. DVR etc.
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Platinum Security now offers a FREE Remote Management Service to all Standard Plus and Comprehensive Customers. We can remotely access our Customers CCTV, Access Control and Intruder Alarm Systems and carry out various functions. Here are just a few benefits to this service:

The benefits are endless. Platinum Security offers a Remote Management Service to all Standard and Standard Plus customers. We can remotely access your Digital CCTV, Intruder Alarm or Access Control Systems and carry out various functions*.

 
RMS ALARM
RMS CCTV
RMS ACCESS
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Remote Alarm Login Service

We can remotely connect to our Customers Intruder Alarm Systems and carry out routine checks, programme new Users, even Arm & Disarm a System.

Remote CCTV Login Service

We can remotely retrieve previous CCTV recordings from customers premises and upload them securely in a universal format, ready for download by a Customer or the Police.

Remote Access Login Service

We can remotely connect to our Customers Access Control Systems and carry out various functions including adding or deleting Access Control Cards.

Sonos Remote Login Service

We can remotely connect to our Customers Sonos Multi-Room Audio Systems and carry out various functions including adding, deleting or altering Zone Players.

We can Maintain & Monitor your Alarm, CCTV, Access Control or Automation System.

 

Would you like a free site survey and a quotation for a Maintenance Service Agreement? Simply complete the following Contact Form and a representative will contact you immediately.

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