Support Section

Choose from one of the following support pages

Platinum Security is a 24 hour prides itself in offering a high level of customer service, 24 hours a day

Call Center
24 Hour Helpdesk

Please contact us on the following number for all general enquiries including bookings and accounts

General Enquiries

01708 733264


Monday - Friday 9:00am - 5:00pm

Calls may be recorded for training 

Technical Support

One of our Engineers will remotely take control of your PC and offer you online remote support

Maintenance Customers

01708 733264

Non-Maintenance Customers

0845 384502

Calls charged at 50p per minute

Monday - Friday 9:00am - 5:00pm

City at Night
24 Hour Emergency Service

This service is offered to maintenance and non-customers, 24 hours a day, 365 days of the year

Maintenance Customers

01708 733264


Please have your Account No. to hand

Emergency Call Out Fee applies

Remote Engineer Support


Hit the Help Button to start an Engineer Login Session

A free service for all maintenance customers during office hours

SAR (Subject Access Request)

Download SAR form

Platinum Security Ltd is a CCTV Data Processor. A SAR must be made to the Data Controller in the first instance.

Platinum Security Limited

125 Albany Road



RM12 4AQ

24 Hour Helpdesk - 01708 733264


Office Hours

Monday - Friday 9:00 - 17:00

Sat - Sunday by appointment

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About Us

We specialise in Design, Installation, Repair and Maintenance of integrated electronic security systems for both Commercial and Residential customers.


Platinum Security has over 20 years experience within the commercial and domestic electronic security industry, with a team of highly skilled engineers and a passion for what we do. We simply offer a hassle free "one stop solution" for your home or business.

Platinum Security offers every customer, big or small, the highest quality of service at a competitive price. We pride ourselves on offering the very best level of customer service.

Contact Us

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